Frequently Asked Questions
So after six months of KeyLink installations in the "real world", how is it going?
Knock on wood! The rollout and installation of new KeyLink systems at our customers' sites is going admirably. We are really pleased with what we have created, and
we thank you, our many customers, for pushing us to undertake its creation.
Do you feel comfortable sharing with us some real numbers?
Sure. Earlier this year, we were installing one system per month to our first beta users, to give us time to deal with any glitches. We are now installing
new systems at the rate of two per week, which is a pace we feel comfortable with for now. We have installed 35 systems to date, and have
a queue of 20 additional orders that are awaiting installation. (And we haven't done any advertising!) Oops, correction: Make that 36 installs now!
If I place my order today, when could I expect installation?
If you do the math (# of order in the queue divided by 2 installs a week) you will see that you can expect around a two month delay from when you place your order,
as of right now. In emergencies, we can install within a week or less - but please don't cry "Wolf" or "Fire" if it isn't a real emergency, because we want to be
fair to customers who have placed their orders earlier.
Do BuildingLink customers have priority on the KeyLink installation queue?
Absolutely! In fact, right now, we are not even accepting orders from non-BuildingLink customers, until such time when our BuildingLink customers' needs are met.