Pricing starts at $11,000 for a one-drawer KeyLink System with a 140-slot capacity, to $20,000 for a 3-drawer 672-key system. This system price includes all necessary
accessories, setup and training, as well as the first year maintenance fee. Discounts are available for existing BuildingLink Subscribers.
The annual maintenance contract fee is approximately 10% of the non-discounted system price, and includes overnight exchange for any hardware repairs, regular, automated
software upgrades, unlimited ongoing training and telephone support, and a subscription to KeyLink WebAccess. The first year maintenance fee is included in your
system purchase price. It is recommended but not mandatory that you have an annual maintenance contract in place.
Although we believe our system has many advantages over the KeyTrak system and consequently would justify charging a premium over KeyTrak, our efficient manufacturing
design allows us to pass some savings on to our customers, and so typically, a KeyLink system would be a bit less expensive that a comparable KeyTrak system. There
are also additional discounts available for existing BuildingLink customers. Our annual maintenance fees, set at 10% over the non-discounted system price, is usually
less expensive than what Keytrak currently charges for a comparable system’s maintenance, and also includes the very valuable KeyLink WebAccess subscription and
the various extras described above.
Our special discounts are our way of saying "Thank You" to those BuildingLink customers who are extending their relationship with our company into a new area.
KeyLink offers two drawer sizes, a “small” 140-slot drawer which has a depth of 21 inches, and a “large” 224-key drawer which has a depth of 30 inches. Multiple drawers
of the same or different sizes can be ordered and combined to achieve the total key capacity you need.
(For comparison purposes, KeyTrak also offers a small drawer, which is 17.5”-deep and accommodates 96 slots, and a large drawer which is 30” deep and accommodates
240 slots. When designing our KeyLink system, we concluded that a 21” deep drawer accommodating 140 slots would provide better value and more flexibility than a 17.5”-deep
96-slot drawer would, so we went a different route than they did.)
While the larger 224-slot drawer takes up less space and is slightly more economical when viewed from a space/cost-per-keyslot basis than the smaller drawer (see
the Pricing page), we anticipate that many buildings will want to order multiples of the smaller 140-slot drawer instead of the larger
drawer, for the following reasons : (1) The 30” depth of the 224-slot drawer is often an issue for many buildings since the average front desk console typically
does not have a countertop that is deep enough to accommodate it either sitting on top of or mounted underneath the countertop. (In buildings that are currently
using the KeyTrak 30” drawer, you will often find them sitting noticeably atop additional desks or carts, or else mounted inside a custom-designed front desk specifically
built to accommodate a deep drawer.) (2) When installing a 30” deep drawer you must also account for leaving extra clearance on user’s side so as to leave room
for the drawer to fully extend open (2) Fully opening a 30” drawer to return or remove a key in the rearmost row imposes an extra daily strain on the front desk
We therefore expect that many buildings will choose to build their system around 140-slot drawers. For example, if your building requires 400 key slots, you can choose
to order three 140-slot drawers vs. two 224-slot drawers. The three 140-slot drawers will cost only $1,000-$2,000 more.
(Here is where our decision to provide our small drawer with a 140-slot capacity makes a big difference. To build a 400-slot system using Keytrak's 96-key small drawer
would require five drawers, as opposed to our three drawers.)
When deciding on how many key slots you will require so as to calculate the number of drawers to order, you will typically want to allocate at least one key slot
per apartment, a few extra slots for common-area or facility wide keys, and an additional 10-30 slots if you intend to make regular use of the SmartBox chambers
for the storing of temporary keys or other objects you wish to secure. .
Definitely. Just plug all the drawers you want to utilize them into a USB hub connected to the controlling PC and you're good to go.
It's easy. Simply purchase the additional drawer(s) and SmartTags that you require, plug in the drawers to the USB hub connecting the PC and the other drawers, move
some of the existing SmartTags into one or more of the new drawers if desired, and you are done! The first time you open and close any drawer the KeyLink system
will re-inventory all drawers and SmartTags and immediately update its database of SmartTag locations.
Probably. It depends on what we hear from our customers about what their needs are.
KeyLink Solo is software meant for customers who want to use the system as a completely stand-alone box, in which all configuration, updating of resident data, generating
activity reports is done by the user standing in front of the system. KeyLink-Network is the software version that "talks" to KeyLink WebAccess. KeyLink WebAccess
is the online backup, configuration and activity-monitoring website that automatically backs up a map of all key locations to your password-protected website, and
via that website allows you to view all key withdrawal activity and alerts, and to update employee permissions and resident move-ins and move-outs. In addition,
if your facility has more than one KeyLink system, WebAccess lets you see activity or search for key status across all of your available systems from one screen.
BuildingLink customers will want to install KeyLink-Network, since the WebAccess functions are seamlessly integrated into BuildingLink, such that any change in
apartments, resident names and employee lists within BuildingLink is automatically populated within the KeyLink local database.
KeyLink does not require a dedicated PC, and can be run on the same PC that you use for applications such as elevator monitoring, access control, accounting software,
or of course, our own BuildingLink system. However, not every version of Windows will be compatible, and PCs must run Windows 7 64-bit edition.
Since many buildings have their own preferences as to what types of PCs they want to install or may have already installed at their front desk, and since KeyLink
can run on any PC and also does not require a dedicated machine, we have not chosen to routinely include a dedicated PC for KeyLink. However if your desire is to
have a dedicated PC for KeyLink only, we will accommodate those requests at no charge.
No. However, having an Internet connection allows you to make use of the KeyLink WebAccess solution that is provided as part of your initial purchase and maintenance
contract, which lets you configure and back up remotely your list of apartments, residents and associated SmartTag numbers. Connecting your KeyLink system to the
Internet will also allow you to automatically download and install all the latest software versions, tweaks and bug fixes.
The KeyLink software does not require a touchscreen monitor, however it is designed to take good advantage of touchscreen capabilities, allowing your building staff
to quickly perform their key removal and return activities without positioning themselves in front of a keyboard and mouse. If you wish to implement a touchscreen
interface, you can either purchase a PC that comes with a touchscreen, or on an existing PC you can replace your regular monitor with a touchscreen monitor, or
if your current PC supports dual displays you can simply add an additional touchscreen monitor alongside your existing regular monitor.
With the recent release of Microsoft Windows 7 which supports touch, we are also likely to see a flood of "all-in-one" PCs that come with touch screens as part of
their initial configuration.
A SmartTag is a specially designed key tag with a unique iButton identifier that can hold up to four keys, usually for a single apartment. The keys are attached
relatively permanently via a non-removable rivet. A SmartTag and its four keys typically occupy a single key slot in the drawer. A SmartBox is a chamber with one
open side which is designed to hold one or more temporary keys or valuable objects that you wish to secure for a short period of time until they are given out,
and which will not necessarily be returned. Keys or other objects are placed within the SmartBox chamber but are not secured or riveted to it. A SmartBox chamber
can occupy between 3-5 key slots in the drawer, and the chamber is designed such that keys or other objects can not be removed from the open side of the chamber
without first removing the chamber from the drawer thereby logging the removal into the database.
If you wish to record (other than simply typing it into the “comments” field) the identity of the person to whom the removed key is ultimately being delivered, you
may want to purchase and install either a Topaz signature capture pad (can be purchased from us), or any standard web cam (can be purchased anywhere).
You can take satisfaction in knowing that the KeyLink system you purchase will have been built by our carefully-selected U.S.A.-based manufacturing partner,
a top-notch ISO9001-certified company with a well-deserved reputation resulting from nearly 40 years of quality, precise manufacturing work, at their 100,000 sq.
ft. domestic manufacturing facility. . With the exception of aluminum extrusions and injection molding, they are responsible for all of the custom manufacturing,
sheet metal fabrication, PCB-board assembly, electrical assembly, robotic welding and finish-painting, and all of the final assembly and testing of each KeyLink
system. We are confident that you will be happy with the quality and durability of the system you receive, and in knowing that both we and our manufacturing partner
stand behind every system and every component we ship.
Initial demand has exceeded our projections, so we currently have approximately a four-six week backlog. If however you have a very urgent need for a KeyLink system sooner,
give us a call (1-877-501-7117) and we will attempt to fit you into the queue at the earliest possible point.
Whether we set up the KeyLink system for you or you set it up yourself, it should typically take no more than 20 minutes, not counting the amount of time it could
take you to organize and attach all of your keys to SmartTags using the rivet tool and rivets provided.
Yes we do. Each KeyLink cabinet comes with pre-drilled holes for attaching various L-brackets that come with your system and that can be used either for securing
your drawers to a countertop or to each other, or for under-mounting your drawers underneath the front desk counter.
Since these connections are all USB, there is a generally accepted distance limit for USB cables of 15 feet, however the market has also introduced active USB extender
cables which can be used should there be a need to situate the KeyLink system components further than 15 feet apart.
If the PC that you are running the BuildingLink software upon is connected to the Internet, the KeyLink system checks automatically with our servers for new versions,
tweaks, and bug fixes every time you start the KeyLink program, and if updates are available you will be asked whether you wish to download and install the updates.
Installing a software update should typically take less than one minute. Through this single-click update process, we intend to keep all KeyLink systems up to date
with all the latest features.
KeyLink is directly responsible for handling all maintenance and repair work, software upgrades, training and phone technical support. We are confident that we will
deliver to our customers the highest level of service and responsiveness that our current BuildingLink Subscribers have come to expect of us. Note that we have custom-designed
every circuit board, every slot, key tag, LED, etc. of the entire KeyLink system, around the concepts of simple reliability, modularity and easy serviceability.
For example, in the event that a defective drawer needs replacing, one can simply replace it on the spot, transfer all the keytags; and
the system will find all the keytags, and you'd be good to go.
The KeyLink WebAccess service and the KeyLink-BuildingLink Integration solution require the “KeyLink Network” software, and require that the PC running your KeyLink
software be connected to the Internet.
The KeyLink WebAccess service is available to all customers at no extra charge, as part of their annual maintenance contracts. KeyLink WebAccess is a standalone
web database and portal that syncs at specific intervals with the KeyLink system’s local database. The KeyLink Web Access service allows authorized users to remotely
update their resident and apt. info without needing to physically be present at the site of their KeyLink system and computer (for easy, handling move-ins and move-outs),
and to set Employee access permissions for the KeyLink system. It also automatically maintains an online (offsite) back-up of their current SmartTag Registrations
file (containing all current SmartTags and their associated apt.#s), for quick lookup of where to find any key in the event there is a PC malfunction, or to speed
system recovery in the event of a PC crash. KeyLink WebAccess can also be configured to email management automatically when any alert conditions occur, or to email
nightly or weekly activity reports to management.
Although, the KeyLink system and the BuildingLink system are separate systems, we have designed them to integrate seamlessly, such that any BuildingLink changes to apartments, residents, employee permissions are automatically downloaded to and updated on your KeyLink system. And all activity at the KeyLink system (key withdrawals, employee enrollments, webcam photos of the persons receiving the keys) are automatically uploaded to BuildingLink, where it can be searched or viewed. And all desired notifications (i.e. sending a text message to a resident when their keys are removed or returned) are passed from KeyLink to BuildingLink for execution. When paired together, KeyLink and BuildingLink's level of integration makes them truly feel like a single system.
You can contact the KeyLink/BuildingLink Support Center, and a temporary Administrator reset code will be issued to you once you have been authenticated by our staff.
The back of each KeyLink drawer provides access to the drawer lock which can be opened by the manual override key you are given. The manual override key is typically
kept secure in the resident manager’s or superintendent’s possession.
If your PC is not working, you can view a KeyLink Map by plugging in the backup USB key into a different computer and opening up the Backup file which will identify
for you which apartment is associated with each key in each slot/row/drawer. If you are using the KeyLink-Network software version that includes WebAccess, you
can also lookup this information on any computer by logging in to your online WebAccess database and displaying or searching the KeyLink Keymap, or call us for support (1-877-501-7117).
If your PC and KeyLink software are still working but a KeyLink drawer is malfunctioning, you simply need to replace the KeyLink drawers and transfer the SmartTags
to the new drawer. Their registration identities are preserved, and the KeyLink software will automatically discover and map the new locations of all SmartTags.
In the event your PC fails irreparably (and consequently all of your local KeyLink data is lost),you will first need to install a new PC, download the KeyLink software
from our Internet server, obtain an "unlock" code from us, and plug in the KeyLink drawers and peripherals. If you have been utilizing the KeyLink WebAccess service,
you can then download to the new PC all of your SmartTag registrations, apartments and resident names, and continue to use the system as before. If you have not
been utilizing the KeyLink WebAccess service, you will need to print out a copy of the Backup Keymap on the backup USB key (see above), and manually re-enter the
apartments, resident names, and then manually re-register each of the keys. While irreparable PC crashes are rare, they do happen, and this highlights the value
of utilizing the WebAccess service for those occasions.
The WebAccess service and the KeyLink-BuildingLink Integration solution are designed so that they will not “break” if Internet connectivity is temporarily lost.
All activity and data continues to be cached locally and is uploaded or synched when the Internet connection is restored.